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1. Booking and Cancellation Policy

 * Booking Window: Classes can be booked up to 20 days in advance. To secure your spot, you must book at least 2 hours before the scheduled start time of the class.

 * Late Cancellations: We understand that sometimes life happens. However, to ensure fairness to all clients and instructors, we have a strict 12 hour cancellation policy. If you cancel your booking less than 12 hours before the class starts, you will be charged the full price for that class and credit will be refunded to your account.

 * How to Cancel: Cancellations must be made through our official booking system. We do not accept cancellations via email, phone, or social media.

*No-Shows: if you do not cancel your session before the 12 hours window and do

2. Health and Safety

 * Assumption of Risk: By participating in our classes, you acknowledge that there are inherent risks of injury. You agree to assume full responsibility for any and all injuries, damages, or losses that you may sustain as a result of your participation.

 * Medical Disclaimer: We are not medical professionals. You should consult with your doctor or another healthcare provider before beginning any new exercise program, including Pilates. If you feel unwell or experience any pain during a class, you must stop immediately and inform your instructor.

 * Studio Etiquette: Please arrive 5 minutes early, wear appropriate clothing (if you are unsure send us a message) and follow the instructions of your instructor. Be respectful of other clients and the studio space. Clients arriving more than 5 minutes late may not be able to join their class as this is at the discretion of the instructor due to safety.

3. Payments and Refunds

 * Payments: All payments for classes/memberships must be made in full at the time of booking. We accept online payment methods through our booking platform and card details will be retained on file.

 * Refunds: Payments for classes/memberships are non-refundable, transferable or rolled over into another month. However, if you cancel a class more than 12 hours in advance, the class credit will be returned to your account for future use, subject to any expiration dates.
*Membership Cancellation: You can cancel your membership at any time, you will have access to classes until the end of the billed period.

4. Liability

 * Personal Property: We are not responsible for any lost, stolen, or damaged personal property. We recommend that you do not bring valuables into the studio.

 * Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your participation in our classes.

By booking a class with us, you agree to these terms