1. Booking and Cancellation Policy

* Booking Window: Classes can be booked up to 20 days in advance. To secure your spot, you must book at least 2 hours before the scheduled start time of the class.

* Late Cancellations: We understand that sometimes life happens. However, to ensure fairness to all clients and instructors, we have a strict 12 hour cancellation policy. If you cancel your booking less than 12 hours before the class starts, you will be charged the full price for that class and credit will be refunded to your account.

* How to Cancel: Cancellations must be made through our official booking system. We do not accept cancellations via email, phone, or social media.

*No-Shows: if you do not cancel your session before the 12 hours window and do no show up for your session you will be charged the full price of the session and credit refunded.

2. Health and Safety
* Assumption of Risk: By participating in our classes, you acknowledge that there are inherent risks of injury. You agree to assume full responsibility for any and all injuries, damages, or losses that you may sustain as a result of your participation.
* Medical Disclaimer: We are not medical professionals. You should consult with your doctor or another healthcare provider before beginning any new exercise program, including Pilates. If you feel unwell or experience any pain during a class, you must stop immediately and inform your instructor.
* Studio Etiquette: Please arrive on time, wear appropriate clothing, and follow the instructions of your instructor. Be respectful of other clients and the studio space.
*Grippy Socks: For hygiene reasons we ask all client to wear Pilates/grip socks in ALL sessions.

3. Payments and Refunds
* Payments: All payments for classes must be made in full at the time of booking. We accept various payment methods through our booking platform. please not we do not accept cash.
* Refunds: Payments for classes are non-refundable. However, if you cancel a class more than 12 hours in advance, the class credit will be returned to your account for future use, subject to any expiration dates.
*Credits: Any credits not used in your contract window will not be credited, refund or transferred.

4. Liability
* Personal Property: We are not responsible for any lost, stolen, or damaged personal property. We recommend that you do not bring valuables into the studio.
* Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your participation in our classes.
By booking a class with us, you agree to these terms.